Network Relationship Health
Real-time visibility into franchisee sentiment, trust, and relationship performance across all 12 units.
FRM Network Score
72
+3 pts vs last month
Trust Score
68
Stable vs last month
Support Score
74
+2 pts this quarter
At-Risk Franchisees
4
2 critical, 2 high risk
Alignment Score
71
↑ +1 vs last month
Communication Score
77
↑ Best performing metric
Advocacy Score
64
↓ Watch — Needs improvement
Avg. Franchisee NPS
44
↑ +7 vs Q4 2025
Network Sentiment Trend — 12 Months
Network
By Region
Risk Distribution
Low Risk
7 units
Medium
2 units
High Risk
1 unit
Critical
2 units
Active Alerts
View All
Franchisee NPS Trend
↑ +7 pts YoY
Satisfaction by Topic
Regional Health Overview
Full Regional View →
All Franchisees
| Franchisee | FRM Score | Trend | Sparkline | Risk Level | Status | Tenure | Last Contact | Action |
|---|
Recent Franchisee Voice
Full Voice Hub →
Priority Actions for Leadership
Reach out to David Grant — Nashville
No contact in 8+ weeks. Critical score. Renewal in 14 months.
Address Sandra Torres — Dallas Escalation
Royalty change dissatisfaction. Score dropped 18 pts in 30 days.
Resolve open support tickets — Phoenix
2 tickets open 30+ days. Denise Caldwell flagged frustration.
Onboarding review — Curtis Hall, Miami
Year-1 franchisee reporting onboarding gap. Early-term risk.
FRM Executive Insight
Network sentiment has improved for 3 consecutive months.
Training satisfaction and communication scores are the primary drivers. Advocacy and trust remain the biggest opportunity areas. 2 critical franchisees require immediate leadership attention.