Voice of the Franchisee Hub
Confidential franchisee feedback, sentiment analysis, and the topics shaping the network relationship.
Total Responses
247
↑ +23 this month
Positive Sentiment
58%
↑ Up 4% vs last quarter
Negative Sentiment
24%
↓ Watch — above target
Response Rate
74%
↑ Strong engagement
All
😊 Positive
😔 Negative
😐 Mixed
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Sentiment Breakdown
Top Topics
NPS Summary
62%
Promoters
20%
Passives
18%
Detractors
NET NPS
+44
↑ +7 vs Q4 2025
What's Working
👍 Most Praised
Training & Development 78
Technology Systems 74
Field Rep Responsiveness 72
👎 Most Criticized
Royalties & Fees 54
Support Responsiveness 66
Feeling Heard 61
Sentiment Trend — Last 12 Months
Positive momentum in Q1 2026