Your honest feedback helps HQ understand what's working and where to improve. This survey takes about 4–6 minutes.
MR
Marco Rivera
FastBites East · Atlanta, GA
~5 min Confidential Closes Apr 30, 2026
Section 1 — Relationship & Trust
How do you feel about your relationship with HQ?
Rate your experience over the past 30 days.
Your individual responses are visible only to your assigned field rep and VP of Franchise Relations. Aggregate data is used for network-wide reporting.
Q1. How would you rate your overall relationship with FastBites HQ? *
Very PoorExcellent
Q2. I feel that HQ values my input and treats me as a partner.
Strongly DisagreeStrongly Agree
Q3. HQ communicates important changes and decisions clearly and with appropriate advance notice.
NeverAlways
Responses auto-saved
Section 2 — HQ Support
How well does HQ support your success?
Think about your interactions with support teams, your field rep, and HQ resources.
Q4. How responsive is HQ to your support requests and tickets? *
Very Slow / No ResponseSame Day, Always
Q5. Rate the quality of support from your Field Business Consultant (FBC).
UnsatisfactoryExceptional
Q6. Which areas of support need the most improvement? (Select all that apply)
Responses auto-saved
Section 3 — Operations & Brand
How well does the brand set you up for success?
Rate your satisfaction with operational tools, training, and brand resources.
Q7. The training and onboarding I received adequately prepared me to operate successfully.
Strongly DisagreeStrongly Agree
Q8. How fair do you feel the royalty and fee structure is relative to the value you receive?
Very UnfairVery Fair
Q9. What is your biggest operational challenge right now?
Responses auto-saved
Section 4 — Advocacy
Would you recommend this brand to others?
These questions help us understand your pride and confidence in the system.
Q10. On a scale of 0–10, how likely are you to recommend FastBites to a friend or business associate as a franchise investment? *
🚫 Not at all likely (Detractor)✅ Extremely likely (Promoter)
Q11. Are you planning to renew your franchise agreement?
Q12. How proud are you to be a FastBites franchisee?
Not proud at allExtremely proud
7
Responses auto-saved
Section 5 — Your Voice
Tell us what's on your mind
These open-ended questions give you the chance to share anything we haven't covered. Your words matter.
Q13. What is the ONE thing HQ could do right now to meaningfully improve your experience as a franchisee?
0/500
Q14. What is working really well that you'd like to see HQ continue or expand?
0/500
Q15. Is there anything else you'd like leadership to know? (Optional)
0/300
All responses saved — submit when ready
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Thank you for your feedback!
Your responses have been recorded and will be reviewed by your field rep and the VP of Franchise Relations within 48 hours.
Your Estimated FRM Score This Quarter
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Based on your survey responses
What happens next: Your field rep will review your feedback and reach out within 2 business days. Critical concerns are escalated immediately.