Field Rep Performance
Track your Field Business Consultants' impact, cadence, and franchisee satisfaction scores
Avg Impact Score
80.5
+4.2 from Q4 2025
Avg Satisfaction Rating
8.4
+0.6 from Q4 2025
Visits This Quarter
28
On target
Overdue Check-ins
3
Needs attention
SC
Sarah Chen Top Rep
Field Business Consultant
Midwest
87
Impact Score
9.2
Sat. Rating
Assigned2 franchisees
Last VisitApr 15, 2026
Calls (Q1)14 calls
MJ
Marcus Johnson
Regional Field Consultant
Southwest
74
Impact Score
7.8
Sat. Rating
Assigned3 franchisees
Last VisitMar 28, 2026
Calls (Q1)9 calls
JL
Jennifer Lee
Field Business Consultant
Northwest
81
Impact Score
8.5
Sat. Rating
Assigned2 franchisees
Last VisitApr 10, 2026
Calls (Q1)12 calls
DK
David Kim
Field Business Consultant
Northeast + Mountain
79
Impact Score
8.1
Sat. Rating
Assigned4 franchisees
Last VisitApr 5, 2026
Calls (Q1)11 calls
AS
Angela Simms
Field Business Consultant
Southeast
72
Impact Score
7.4
Sat. Rating
Assigned3 franchisees
Last VisitMar 20, 2026
Calls (Q1)8 calls
Impact Score Comparison
Q1 2026 vs Q4 2025
Visit Cadence vs. Target
Visits this quarter
SC
Sarah Chen Top Rep Q1 2026
Field Business Consultant — Midwest Region
sarah@fastbites.com
(555) 020-1234
87
Impact Score
9.2
Sat. Rating
8
Visits (Q1)
2
Franchisees
Assigned Franchisees
Visit Log
Leaderboard
| Franchisee | Location | FRM Score | NPS | Last Visit | Score Trend | Status |
|---|---|---|---|---|---|---|
JW James & Tonya Wu FastBites Chicago |
Chicago, IL | 91 | 10 | Apr 15, 2026 | ↑ +4 | Champion |
AT Aisha Thompson FastBites Detroit |
Detroit, MI | 76 | 8 | Apr 8, 2026 | ↑ +2 | Active |
On-Site Visit — James & Tonya Wu · Chicago, IL
Apr 15, 2026
Full operational review, staff performance walk-through, reviewed Q1 marketing results. Franchisee very positive about new online ordering integration.
Excellent sentiment — score likely to increase next quarter
Phone Check-In — Aisha Thompson · Detroit, MI
Apr 8, 2026
Quarterly check-in call. Discussed labor market challenges, reviewed new menu rollout plan. Aisha mentioned training support has improved significantly.
Positive call — follow up on equipment request in 2 weeks
On-Site Visit — James & Tonya Wu · Chicago, IL
Mar 18, 2026
Reviewed Q4 financials together, discussed renewal timeline (not due until 2030). James mentioned potential 6th unit interest in Evanston.
Expansion discussion — flagged as growth opportunity for brand
Email Follow-Up — Aisha Thompson · Detroit, MI
Mar 5, 2026
Sent local marketing toolkit and responded to staffing questions. Recommended the new training module on customer service excellence.
Awaiting confirmation of training enrollment
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SC
Sarah Chen
87
Impact Score
2
JL
Jennifer Lee
81
Impact Score
3
DK
David Kim
79
Impact Score
4
MJ
Marcus Johnson
74
Impact Score
5
AS
Angela Simms
72
Impact Score
💡 Insight: Sarah Chen's impact on FRM scores is 15 pts above average. Her visit cadence (14-day) is associated with 22% higher franchisee satisfaction. Consider replicating her approach across the team.