Platform Settings
Configure your FRM workspace, scoring engine, notifications, users, and integrations
Account
My Profile
Brand Config
Platform
Score Engine
Survey Settings
Alert Thresholds
Admin
Users & Roles
Notifications
Integrations
Security
Danger Zone
My Profile
Update your account information and preferences
JD
Profile Photo
Avatar initials are auto-generated
Change Password
Use a strong password at least 12 characters long
Brand Configuration
Core details about your franchise system
Regions
Define geographic regions for network segmentation
Southeast
Southwest
Midwest
FRM Score Engine
Configure how the composite relationship health score is calculated. Weights must sum to 100%.
Trust & Transparency
How trusted and transparent franchisees feel HQ is
25%
HQ Support Quality
Responsiveness and quality of support provided
20%
Brand Alignment
Alignment with brand mission, values, standards
20%
Communication Score
Quality and frequency of HQ communications
15%
Overall Satisfaction
General NPS-linked satisfaction score
20%
Total weight: 100% — weights are automatically normalized if they don't sum to 100%.
Score Tier Thresholds
Define when franchisees are classified into each health tier
Champion / Strong
to 100
Stable / Healthy
to 79
Strained / Watch
to 64
Critical / Intervention
Below
Pulse Survey Configuration
Control how and when surveys are sent to your franchisee network
Allow Anonymous Responses
Franchisees can opt to submit feedback anonymously
Auto-Send Reminder
Send a follow-up reminder 3 days before survey closes
Show Individual Scores to Franchisee
Franchisees can see their own FRM score after completing the survey
Open Feedback Required
At least one open-text response required for submission
Alert & Risk Thresholds
Configure when FRM automatically generates risk alerts
🔴 Critical Alert Trigger
Auto-alert when FRM Score drops below
50
🟡 High Alert Trigger
Auto-alert when score drops below
65
No-Contact Alert
Alert when no interaction recorded for 30+ days
NPS Drop Alert
Alert when NPS drops 3+ points in 60 days
Renewal Risk Window Alert
Alert 18, 12, 6, and 3 months before renewal date
Score Spike Alert (Positive)
Alert when a franchisee's score improves 15+ pts (champion candidate)
Users & Roles
Manage who has access to FRM and what they can see
| User | Role | Last Login | Status | Actions |
|---|---|---|---|---|
JD Jordan Davis jordan@fastbites.com |
Admin | Today | Active | |
RK Rachel Kim ceo@fastbites.com |
Executive | 3 days ago | Active | |
MJ Marcus Johnson marcus@fastbites.com |
Field Rep | Yesterday | Active | |
SC Sarah Chen sarah@fastbites.com |
Field Rep | 2 days ago | Active | |
TM Tom Martinez tom@fastbites.com |
Read-Only | 1 week ago | Inactive |
Notification Preferences
Choose which events trigger notifications and how you receive them
Event
Email
SMS
In-App
Integrations
Connect FRM to your existing tools and data sources
Email (SMTP)
Send survey invitations and alerts via your domain
Connected — noreply@fastbites.com
Slack
Post critical alerts and digests to team channels
POS System API
Pull revenue and performance data to enrich FRM scores
Support Ticketing
Import support ticket data to surface unresolved issues
FDD / Legal Docs
Attach franchise agreements and FDD documents to profiles
Webhooks / API
Push FRM data to any external system via REST webhooks
Security
Protect your FRM workspace and franchisee data
Two-Factor Authentication (2FA)
Require 2FA for all admin and VP-level accounts
Single Sign-On (SSO)
Allow login with Google Workspace or Microsoft 365
Session Timeout
Automatically log out inactive users after 30 minutes
Restrict login to specific IP addresses or ranges. Leave blank to allow all IPs.
Data Retention
Configure how long FRM retains survey responses and activity logs
⚠️ Danger Zone
These actions are irreversible. Please proceed with extreme caution.
Clear All Survey Responses
Permanently delete all survey response data. Scores and profiles remain.
Reset All FRM Scores
Reset all franchisee FRM scores to zero. Historical score data will be lost.
Delete All Franchisees
Permanently delete all franchisee profiles, scores, and associated data.
Delete Workspace
Permanently delete this entire FRM workspace and all data. Contact support to cancel your subscription.