FRM gives franchisors visibility into franchisee sentiment, trust, and relationship health across the network — so leaders can act early, strengthen retention, and build a healthier brand system.
Trusted by franchise systems across North America
FRM brings together sentiment intelligence, health scoring, risk detection, and voice capture in one place.
Track how franchisees feel over time through pulse surveys, structured check-ins, field rep notes, and multi-channel feedback capture.
A composite FRM score measuring trust, support satisfaction, alignment, communication quality, and franchisee confidence at every unit.
Detect early warning signals for disengagement, conflict, non-renewal, or compliance deterioration before problems become visible.
A confidential, structured channel for franchisees to share feedback that flows directly into intelligence — not into a void.
See relationship health by territory. Identify which regions are thriving, which need attention, and which field reps are strengthening trust.
Turn relationship intelligence into action. Trigger outreach, assign recovery plans, escalate to leadership, and track resolution from one place.
The FRM Index is a composite relationship health score that combines trust, support quality, alignment, communication, satisfaction, and advocacy — giving leadership a single, actionable benchmark for every franchisee, region, and the whole network.
FRM captures franchisee sentiment through pulse surveys, voice submissions, support ratings, field rep notes, NPS checks, and meeting feedback — continuously.
The FRM engine turns raw signals into relationship health scores, trust benchmarks, trend lines, and risk flags — automatically, for every franchisee and region.
Leadership gets clear dashboards, risk alerts, and intervention workflows. Act early, close loops, and track how actions improve relationship health over time.
Network-wide relationship health, KPI cards, sentiment trends, and top risk signals.
Territory performance, field rep impact, regional trust comparison, and local risk patterns.
Full relationship record for each franchisee with score history, feedback, issues, and actions.
All open alerts, intervention assignments, escalation workflows, and recovery tracking.
Confidential feedback hub with topic analysis, sentiment categorization, and close-the-loop tracking.
Start with the Executive Dashboard — no setup required for the demo.
"We used to find out a franchisee was unhappy when they called an attorney. FRM lets us see the dissatisfaction signal months earlier. It's completely changed how we manage relationships."
"Our board kept asking 'how do franchisees feel about the brand?' We couldn't answer that. FRM turned that question into a number, a trend line, and an action plan."
"We identified three at-risk franchisees, intervened, and retained all three renewals that year. The ROI on FRM in year one paid for itself 12 times over."
For growing franchise systems up to 25 units.
For systems of 25–150 units with full relationship intelligence.
For large multi-brand or international franchise systems.
Stop guessing how your network feels. FRM gives you the intelligence to see relationship health clearly, act early, and build a franchise system where franchisees want to stay and grow.
No credit card required · 14-day free trial · Setup in minutes