👋

Welcome to FRM

Let's set up your account. This takes about 5 minutes.

First Name *

Last Name *

Work Email *

We'll use this for your login and notifications

Your Role *

👑

VP / Director

Franchise relations leadership with full access

📊

Executive

C-Suite read-only access to insights

🤝

Field Rep / FBC

Manage assigned franchisee relationships

⚙️

Admin / IT

Full system and user management access

🏢

Brand Configuration

Tell us about your franchise system so FRM can personalize everything for you.

Brand / Franchise Name *

Industry

Total Franchise Units

Headquarters City

Primary Currency

Brand Mission (Optional)

This helps FRM personalize survey language and reporting tone

📥

Import Your Network

Add your franchisees by uploading a CSV or start with our sample dataset.

Drag & drop your CSV file here

Supported: .csv, .xlsx · Max 10MB

or use our sample data

FastBites Demo Dataset

12 franchisees · 6 regions · pre-scored

CSV Column Mapping

Required columns: name, email, location, region, units

Download CSV Template

Skip for now — I'll add franchisees manually

⚖️

FRM Score Engine

Configure how FRM calculates your relationship health score. Adjust weights to match your brand priorities.

Score Component Weights

Total must equal 100%

Trust & Transparency

25%

HQ Support Quality

20%

Brand Alignment

20%

Communication

15%

Overall Satisfaction

20%

Note: These weights define how FRM calculates the composite relationship health score for each franchisee. You can update them anytime in Settings.

📋

Pulse Survey Setup

Configure how and when FRM collects franchisee sentiment. You can always adjust this later.

Survey Frequency

Monthly

Best for most brands

Quarterly

Lighter touch

Bi-Weekly

High engagement brands

Manual

Send when you choose

Survey Delivery Method

Send via FRM email system

SMS / Text

Short survey link via text message

Slack Integration

Send alerts to internal Slack workspace

Anonymity Setting

Anonymous surveys typically see 20–30% higher response rates but lose individual attribution

🚀

You're ready to launch!

Your FRM workspace is configured. Here's what's been set up for you.

Account profile created with role-based access

Brand workspace configured — FastBites Franchise Group

12 franchisees imported across 6 regions

FRM score engine calibrated with your weights

Monthly pulse surveys scheduled via Email

Risk alerts enabled for critical score drops

🎯 Recommended first actions:

1. Review the 2 critical-risk franchisees on your dashboard
2. Send your first pulse survey to your network
3. Set up intervention workflows for at-risk accounts
4. Invite your field reps to the platform